Experience Based Innovation Part 3 of 3: Downsides

In my last post I discussed the upsides of Experience Based Innovation models. In this post I'll discuss some of the downsides. As I mentioned before, in many products there are generally 4 places where innovation intersects with customers: As ...

Experience Based Innovation Part 2 of 3: Upsides

In my last post I discussed Experienced Based Innovation models. In this post I'll discuss some of the upsides I've seen with experienced based innovation. As I mentioned before, in many products there are generally 4 places where innovati...

Understanding Risks: Systemic and Non-Systemic

PMI defines risk as "...an uncertain event or condition that, if it occurs, has a positive or negative effect on a project's objectives." For someone with product responsibilities, this is not detailed enough. I think of risk across 2 dimensions:...

Experience Based Innovation Part 1 of 3: Context

There are many kinds of innovation - some involve extremely long time frames and exceedingly high risks. Think Google X - https://x.company/. Others might have less risk of failure (innovation failure, not fiscal failure), such that the task is not to ...

Reflecting on Kano and HPPOs

People who are really, really good at Marketing look at the world in a way which is vastly different than a general consumer of marketing (most people). The same can be said of designers - the way they look at and perceive the world is unique. Now thin...

Love or Hate Your Product

There is an interesting saying in Product Management such that, "to be a good Product Manager, you have to either love or hate your product." It makes a sick kind of sense when you face a market of other products which are all being organized and posit...

Operations and Product Transitions

As a software product evolves from an early stage disruption in to a more sophisticated application, and potentially a full-blown platform, operations capabilities need to mature alongside the product. In the early days of a product, deep knowledge o...

Arbitrage in Product

This is an interesting topic to discuss. Arbitrage, in its most simple form, is buying and selling at the same time and making money on the difference. It is most commonly used in finance, defined here. In conversations about building products, I o...

Connecting Product KPIs for CFOs

Before I studied Finance, I had always wondered how an investor or CEO managed companies at such a "Macro" level. Financially, how could you determine if HP or Dell were better companies? Chevron or BP? One critical aspect is to understand the use of ...

Security is like a Drug

Being in Technology, Security has always been a critical part of whatever role I've had. Back in the early days it was simple stuff like adding security to certain parts of the stack or migrating security policies from one piece of infrastructure to an...